HaveSites.com

At HaveSites.com, we believe in transparency and fairness. Therefore, our Refund Policy outlines how we handle cancellations, revisions, and refund requests. Our goal is to ensure every client feels confident and supported when partnering with us for website design and digital services.

Understanding Our Refund Policy

To begin with, our Refund Policy protects both you and HaveSites.com. We understand that circumstances can change, and sometimes refunds may be necessary. Because of that, we’ve created clear guidelines to help you know what to expect at every stage of your project.

1. Project Cancellation

Firstly, if you cancel before the project starts, you will receive a full refund of any payments made.
However, if you decide to cancel after work has begun, a partial refund may be issued. The refunded amount depends on the completed milestones or project phases.
Additionally, HaveSites.com will retain payment for any completed work to cover time and resources already invested.

2. Initial Design Phase

During the initial design phase, we invest significant time in creating your website’s foundation. If you’re not satisfied with the design concepts and wish to discontinue, a partial refund may be available.
However, we will deduct a design fee to cover the time, software, and creative work already completed.

3. Non-Refundable Deposits

In most cases, deposits are non-refundable. This is because deposits reserve your project slot and cover initial planning costs.
For this reason, please ensure you are fully committed before submitting your deposit payment.

4. Revision Limits and Scope Changes

Importantly, our packages include up to five revisions to ensure your satisfaction.
If you request additional revisions or significant changes beyond the agreed project scope, extra charges may apply.
Furthermore, refunds will not be issued for completed work that meets the original agreement.

5. Completion and Final Approval

Once your website is completed, tested, and approved, the project is officially closed.
After approval, refunds are not available. Any future adjustments or additions will be billed at our standard hourly or project-based rate.
This ensures clarity and protects the value of the completed work.

6. Delivery Delays

Sometimes, unexpected delays can occur. If a delay happens due to HaveSites.com and you choose to cancel, you may receive a partial refund.
The refund amount will depend on the project stage and completed work at the time of cancellation.

7. Refund Processing

Once approved, refunds are processed within 14 business days.
Payments are returned through the original payment method, ensuring fast and secure processing.
We will notify you by email once your refund has been issued.

Your Rights and Our Commitment

At HaveSites.com, we value honesty and professionalism. Therefore, our Refund Policy is designed to ensure both parties are treated fairly.
By working together transparently, we can build a strong and successful partnership for your business website.

Contact Us About Refunds

If you have questions about our Refund Policy, please get in touch with our team.
We’re always happy to explain the process or assist you with your request.
Above all, your satisfaction matters to us.

Contact HaveSites today — Let’s make sure your website journey is smooth, transparent, and stress-free.